Your orders
Finding your order
AsieShop has no accounts or passwords. When you finish paying, you land on your order page. Its link is private to you, so bookmark it or keep it somewhere safe: it’s how you follow your order and report a problem.
Stripe, our payment provider, also emails a receipt to the address you paid with. Lost the link? Contact us with your order number (it starts with AS-) and the email address you paid with, and we’ll help with your order directly.
What each step means
- Ordered: we’ve received your order and are confirming your payment.
- Preparing: your payment is confirmed and the supplier’s warehouse is packing your items, usually within 1–3 days.
- Shipped: your parcel is with the carrier. Its tracking number appears on your order page.
- Delivered: the carrier reports your parcel as delivered.
Tracking your parcel
Tracking numbers appear on your order page as soon as the carrier issues them. If your order has items from different warehouses, they travel as separate parcels, each with its own tracking number, and may arrive on different days.
Changing or cancelling an order
Your order goes to the supplier within minutes of payment, so items, sizes and the delivery address can’t be changed once you’ve paid. Please check them before you pay.
Need to cancel? Contact us straight away. We’ll ask the warehouse to stop it, and if it hasn’t been packed yet, we cancel it and refund you in full.
If something isn’t right
Late, damaged, faulty or the wrong item? Use Report a problem on your order page. How problems are put right