Conditions of Use & Sale

1. Who you’re buying from

AsieShop is an online store. We source products from independent suppliers, who ship your order directly from their warehouses. When you buy, your contract is with AsieShop, not the supplier, and we’re responsible to you for your order. Our business details are under “About us” at the end of these conditions.

2. Using our site

You may use the site to browse and to buy products for yourself or as gifts. Please don’t misuse it: no attempts to break, overload or get around its security, no automated ordering, and no fraudulent orders.

The site’s design, text and software belong to us. Product names, brands and photos belong to their owners and are shown to describe the products for sale.

3. Products and descriptions

Product details and photos come from our suppliers. Before an item is listed, and again when you check out, we check its stock, price and delivery time with the supplier. Colours can look different on different screens, and sizes follow each supplier’s size charts.

If we make an obvious mistake, such as a clearly wrong price, we may cancel the order and refund you in full.

4. Prices and payment

• Prices are shown and charged in the currency of the country you shop for, and include delivery to that country. Import duty or tax charged by your country isn’t included (see Shipping & delivery).
• Payment is taken by Stripe when you place your order. We never see or store your card number.
• If your bank converts the currency, it may charge a fee. That fee is set by your bank, not by us.

5. Your order

• Your order is accepted when your payment is confirmed and your order page shows it as confirmed.
• Before sending your order to the supplier, we check stock and price once more. If an item is no longer available, or we can’t supply it at the price you paid, we refund that item in full. You’ll never be charged more than the amount you agreed to at checkout.
• Orders go to the supplier within minutes of payment, so we usually can’t change them afterwards (see Your orders).

6. Delivery

• We deliver to the address you give at checkout. Arrival dates shown before you pay are estimates; carriers can be delayed.
• Items become yours, and the risk of loss or damage passes to you, when they’re delivered. Until then, a parcel lost or damaged in transit is our responsibility.
• If a parcel hasn’t arrived 5 days after the latest estimated date, report it on your order page and we’ll send a replacement or refund you.

7. Problems with your order

If an item arrives damaged, faulty, wrong or not as described, or never arrives, we’ll put it right as set out in Problems, returns & refunds. Report it on your order page within 120 days of your order; after that, contact us.

8. Change of mind

We don’t accept returns for change of mind, except where the law gives you a right to cancel. For example, customers in the United Kingdom can cancel within 14 days of delivery, as explained in Problems, returns & refunds.

9. Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these conditions excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited. If you live outside Australia, you also keep the protection of the mandatory consumer laws of your country.

10. Our responsibility to you

We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these conditions or failing to use reasonable care and skill. To the extent the law allows, we’re not responsible for loss or damage that wasn’t reasonably foreseeable.

Our products are sold for personal, domestic and household use. For goods not of a kind ordinarily bought for that use, and to the extent the law allows, our liability is limited to replacing the goods, supplying equivalent goods, or refunding their price.

11. Using products safely

Please read and follow the instructions, warnings and age guidance that come with each product.

12. Privacy

How we collect, use and protect your personal information is explained in our Privacy Notice.

13. Changes to these conditions

We may update these conditions from time to time. The version on our site when you place an order applies to that order.

14. The law that applies

These conditions are governed by the laws of New South Wales, Australia. If you live in another country, you can also bring a claim in the courts where you live, and you keep the protection of the mandatory laws of your country.

15. Contact us

Email support@asieshop.com with your order number. We reply within 2 business days.

16. About us

AsieShop is a business of Tekessense, ABN 45 117 886 606.
Suite 17, 89–97 Jones Street, Ultimo NSW 2007, Australia
support@asieshop.com